bi888 Privacy Policy

Your privacy matters to us. This policy explains what personal data bi888 collects, why we collect it, how we use it, and the rights you have over your information.

Last Updated: 1 January 2026 Version: 2.0

1. Introduction

bi888 operates the online casino and sports betting platform accessible at https://bi888.vu (the "Platform"). In the course of providing the Platform to users in Bangladesh and elsewhere, bi888 collects and processes personal data. This Privacy Policy ("Policy") sets out in plain language what data we collect, why we collect it, how we use it, how long we keep it, with whom we share it, and what rights you have in relation to it.

By registering an account on bi888, using the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, please do not use the Platform.

ℹ️ This Policy is written in English. References to "personal data" mean any information relating to an identified or identifiable natural person — for example, your name, mobile number, email address, or payment details.

Our Privacy Commitments

Six principles underpin how bi888 handles your personal data. Each is described in full in the numbered sections below.

🔒
Data Security
256-bit SSL protects every connection. Your data is never stored in plain text.
👁️
Transparency
We tell you exactly what data we collect and why. No hidden data practices.
🚫
No Data Selling
bi888 never sells your personal data to third parties. Ever.
✏️
Right to Correct
You may update or correct your personal data at any time by contacting support.
🗑️
Right to Erasure
Request deletion of your data at any time, subject to legal retention requirements.
📧
Contact Us
Privacy queries handled within 5 business days. Email [email protected].

2. Information We Collect

bi888 collects personal data in two ways: information you provide directly when using the Platform, and information collected automatically as you interact with the Platform. The categories below describe both in detail.

Information You Provide Directly

  • 1.1Registration data: your full legal name, date of birth, Bangladesh mobile number, and any optional email address provided during account creation.
  • 1.2KYC verification documents: government-issued identity documents (e.g. National ID, passport) and proof of address documents submitted when identity verification is requested by bi888.
  • 1.3Financial data: the mobile wallet number (bKash, Nagad, or Rocket) used for deposits and withdrawals. bi888 does not store full payment credentials — transactions are processed via the respective mobile financial service providers.
  • 1.4Support communications: the content of messages, emails and chat transcripts exchanged with bi888's support team, including any attachments or screenshots you submit.

Information Collected Automatically

  • 1.5Device and technical data: your device type, operating system, browser type and version, screen resolution, and mobile network operator. This data is used to optimise Platform performance for your device.
  • 1.6Usage data: pages visited, time spent on each page, game sessions started and completed, wagers placed, bet amounts and outcomes, bonus interactions, and navigation paths through the Platform.
  • 1.7IP address and approximate location: your IP address is logged at login and is used to detect unusual access patterns that may indicate account compromise or fraud. bi888 does not use IP data to track your precise physical location.

3. How We Use Your Information

The table below sets out the specific purposes for which bi888 uses personal data and the legal basis for each use.

Purpose Legal Basis
Account creation, login authentication and account management Contract performance — necessary to provide the Platform services you requested
Processing deposits and withdrawals via bKash, Nagad and Rocket Contract performance — necessary to fulfil financial transactions you initiate
KYC identity verification and anti-money laundering compliance Legal obligation — required by applicable anti-money laundering regulations
Fraud detection, account security monitoring and responsible gaming enforcement Legitimate interest — protecting the Platform and its users from fraud and harm
Sending service notifications (account activity alerts, withdrawal confirmations, policy updates) Legitimate interest — keeping you informed about your account and our services

bi888 processes personal data only where a valid legal basis exists. The four legal bases on which bi888 relies are as follows.

  • 3.1Contract performance: processing is necessary to provide the services described in our Terms and Conditions — including account registration, game access, and financial transaction processing.
  • 3.2Legal obligation: processing is required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and any reporting obligations imposed by relevant authorities.
  • 3.3Legitimate interest: processing is necessary for bi888's legitimate business interests, including fraud prevention, platform security, responsible gaming compliance, and service improvement — where these interests are not overridden by your fundamental rights and freedoms.
  • 3.4Consent: where bi888 relies on your consent to process personal data — for example, for optional promotional communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

bi888 does not sell, rent or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • 4.1Game and platform technology providers: bi888 uses certified game studios (including Pragmatic Play, Evolution Gaming and Spribe) and platform technology suppliers. These providers receive only the minimum data required to deliver their service (e.g. session tokens for game launches) and are contractually prohibited from using this data for their own purposes.
  • 4.2Payment processing partners: bKash, Nagad and Rocket process financial transactions on bi888's behalf. These partners receive transaction data necessary to complete deposits and withdrawals and are subject to their own privacy policies and financial services regulations.
  • 4.3Regulatory and legal authorities: bi888 may disclose personal data to competent authorities where required by applicable law, court order, or regulatory direction. bi888 will disclose only the minimum data required to satisfy the legal obligation.
  • 4.4Fraud prevention and security services: in cases of suspected fraud, money laundering or account abuse, bi888 may share relevant data with specialist fraud prevention services or law enforcement agencies.
⚠️ bi888 will never sell your personal data to advertisers, data brokers, or marketing companies. Any third party that receives your data from bi888 is contractually bound to use it only for the specified purpose and to protect it in accordance with applicable data protection standards.

6. Payment Data and Mobile Wallets

bi888 processes financial transactions exclusively through bKash, Nagad and Rocket — Bangladesh's leading mobile financial service providers. When you make a deposit or withdrawal, bi888 records the transaction amount, transaction reference number, timestamp, and the last four digits of your registered mobile wallet number. bi888 does not store your full mobile wallet PIN, password, or any authentication credential used with your mobile financial service provider.

All payment data in transit between your device and bi888's servers is encrypted using 256-bit SSL. bi888 does not process card payments — all transactions are mobile-wallet-based. Payment transaction records are retained for a minimum of five years to comply with applicable financial record-keeping requirements.

bi888 uses cookies and similar technologies to operate the Platform, remember your preferences, and keep your session secure. The table below summarises the types of cookies bi888 uses.

  • 6.1Essential cookies: strictly necessary for the Platform to function. These cookies enable login sessions, maintain your account state during gameplay, and protect against cross-site request forgery. They cannot be disabled without breaking core Platform functionality.
  • 6.2Performance cookies: collect anonymous, aggregated data about how users navigate the Platform (e.g. which pages load slowly, which games are most visited). This data is used solely to improve Platform performance and user experience. No personally identifiable information is included.
  • 6.3Preference cookies: remember your language preference and display settings so the Platform loads in your preferred configuration on subsequent visits. You may clear these cookies at any time via your browser or device settings without losing access to the Platform.

8. Data Retention

bi888 retains personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law. The retention periods below apply to the main categories of personal data bi888 holds.

Account and registration data is retained for the duration of your account and for a minimum of five years after account closure, in compliance with applicable financial services record-keeping requirements. KYC documents are retained for a minimum of five years from the date of verification. Support communications are retained for two years from the date of the last message in a conversation thread. Anonymous usage and performance data may be retained indefinitely as it cannot be attributed to any individual.

9. Your Rights

As a user of bi888, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond within 5 business days.

  • 8.1Right of access: you may request a copy of all personal data bi888 holds about you. We will provide this in a portable, machine-readable format where technically feasible.
  • 8.2Right to rectification: if any personal data bi888 holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
  • 8.3Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that bi888 may be required by law to retain certain data (e.g. financial transaction records) even after an erasure request.
  • 8.4Right to restriction: you may request that bi888 restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interest.
  • 8.5Right to object: where bi888 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. bi888 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
ℹ️ To exercise any of the rights above, email [email protected] with the subject line "Privacy Request" and your registered mobile number. We will verify your identity before processing your request. There is no charge for submitting a privacy request.

10. Data Security

bi888 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include 256-bit SSL encryption for all data in transit, secure server infrastructure with access controls restricted to authorised personnel, regular security audits and vulnerability assessments, and account login protections including one-time password (OTP) verification.

While bi888 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, bi888 will notify affected users without undue delay and will take immediate remedial action.

11. Children and Minors

bi888 is an adult platform. Access to and use of the Platform is strictly limited to individuals who are 21 years of age or older. bi888 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to bi888.

⚠️ 21+ only. If bi888 becomes aware that personal data has been collected from a person under the age of 21, we will delete that data immediately and close the associated account. If you believe that a minor has registered on bi888, please contact [email protected] immediately.

12. Changes to This Privacy Policy

bi888 reserves the right to update this Privacy Policy at any time. When we make a material change, we will publish the updated Policy on the Platform with a revised "Last Updated" date. Where the change materially affects your rights, bi888 will endeavour to provide advance notice via the Platform or by direct communication to your registered contact details.

Your continued use of bi888 following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, please stop using the Platform and contact [email protected] to request account closure.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how bi888 handles your personal data, please contact our privacy team. We aim to respond to all privacy queries within 5 business days.

You can reach our privacy team by email at [email protected]. Please include "Privacy Request" in the subject line and your registered mobile number so we can verify your identity and process your request promptly. bi888 does not charge any fee for privacy requests.

Your Privacy, Our Priority

Explore bi888 with confidence. Your data is protected by industry-standard SSL encryption and handled with full transparency. Have more questions? Visit our FAQ or discover our full casino experience.

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